Technical Support

We provide support whenever you need it to suit your requirements.

End User Support

Training

System Upgrade Support

Fully Managed Services

End User Support

We offer a three tiers of technical support based on your needs, Silver, Gold and Platinum.

If you require something different, then we can create a bespoke support package too meet your requirements.

If you’re not satisfied with the level of service provided by your current FotoWare re-seller, then please get in touch and we can help you get everything back on track.

 

Silver

Medialogix Professional Support UK Business hours
  • Email, Telephone, Remote Support
  • 9am to 5pm, Monday to Friday
  • 4 hours response time
  • No Monthly health check
  • No Public Holidays cover

Gold

Medialogix Professional Support Extended Hours
  • Email, Telephone, Remote Support
  • 6am to 10pm, Monday to Friday
  • 2 hours response time
  • Monthly health check
  • No Public Holidays cover

Platinum

Medialogix Professional Support 24/7 365 days
  • Email, Telephone, Remote Support
  • 24 hours / day
  • 365 days / year
  • 2 hours response time
  • Monthly health check

Training

We offer training programmes to meet your needs, up to a maximum of 10 people per session at your site. Training can be for generic software functionality or specifically designed for the solution implemented in your organisation.

End User Training
We provide end user training in groups up to 10 people or individually to “super users”. We also offer “train the trainer” type training and help you produce training materials which are then used to train users throughout your organisation.
Seminars
Seminars are useful when you wish to introduce new solutions to users in short informal sessions. These sessions introduce users to the main concepts, user have the opportunity to see the solution in action with demonstrations and also have the opportunity to ask questions.
Admin / Technical Training
These sessions are usually delivered in groups of 3-5 people. The training is focused on the administrative roles including technical roles.

System Upgrade Support

We can help you plan your on-premises and cloud system upgrades while minimising down time and disruption to your business. Our engineers will work with your IT department to make an upgrade plan prior to carrying out any work. All major upgrade work will be carried out onsite with your IT department.

We have over 16 years experience in helping organisations upgrade their FotoWare solutions so they aren’t left behind or worry about the impact of upgrading.

 

Fully Managed Service

If your solution is cloud based, whether on your own Azure or AWS instance or our Azure environment, we can offer a fully managed service so you or your IT department doesn’t have to worry about anything.

We will carry out planned system updates, administrative tasks and configuration changes to meet your business requirements.  We will ensure your system is fully up and running using service monitoring tools and solving issues as soon as they happen.

To Find Out More!

Office

Forward House, 17 High Street, Henley in Arden, B95 5AA, UK

Hours

M-F: 9am - 5pm (UK time)
S-S: Closed

Call Us

+44 121 663 0309